"Sorry We Couldn'T Connect To Skype


Many users who use Skype’s desktop application face an error where the application refuses to lớn connect to lớn Skype servers even if you are connected khổng lồ the mạng internet. Skype is a telecommunication software which allows people to lớn video clip Hotline and chat with anyone around the world. Despite being a giant in the computer to lớn computer communication, this error message is quite old và occurs every now và then.

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The causes of this error are very widespread & may occur due khổng lồ both reasons; either there is a problem from the hệ thống side or the problem resides at your over. We have sầu listed down a number of different solutions for you lớn try. Start with the first one & work your way down accordingly.

Solution 1: Checking Skype Heartbeat

Like we explained above sầu, there are times where Skype servers are down because of either maintenance or when they are a target of a DDOS (Distributed Denial of Service) attachồng.

You can easily kiểm tra if Skype servers are online by checking the Official Skype Status webpage. As you can see as an example, Skype is not facing any problems in its service


If you navigate to lớn the over of the page, you will see a heading “Resolved Incidents”. All the resolved problems are listed here with the time stamp & the date. Make sure that Skype services are normal. If they are not, there is nothing you can bởi except wait until the servers are up again và acting normal as expected.


Sometimes the official website doesn’t menu all the outrages in the network. For this, you can try checking the status using third buổi tiệc ngọt websites which danh sách down all the reported incidents. If the number of incidents reported is high, it probably means there is a problem in the Skype servers.

Solution 2: Checking your Skype Version

Microsoft announced that it will be discontinuing versions older than 7.3.1. They will be disabled by mặc định & you will not be able lớn connect using these versions. The latest version available is or when installing on a Windows 7 or newer versions.

This behavior by Microsoft is very normal. Each service eventually discontinues tư vấn for older versions of its application, especially if they are costing a lot of resources. You should check your Skype version using the method below. If it is outdated, you can download the lathử nghiệm one và install it on your computer.

Open the Skype application. Cliông xã the three dots on the top and select About this version. A new window will pop up stating the version of the application you are using.

If you have sầu an older version of Skype installed, you can navigate khổng lồ the Official Download Website of Skype and save the executable in an accessible location. After the tải về is finished, uninstall the older version (appwiz.cpl), & install the newer one.

Solution 3: Deleting Application Data

There is application data for every application installed on your computer saved on your hard drive. The data is used for applications in fetching preferences, saved user profiles etc. It is possible that the current application data of Skype is corrupt & because of this, it fails khổng lồ connect. You can delete the application data or move it to lớn some other directory & kiểm tra if this solves the problem.

Press Windows + R, type “%appdata%” in the dialogue box & press Enter.Now delete the Skype

Restart your computer & check if you can connect successfully lớn Skype servers.

Note: A situation was noted where Skype on Windows XP failed khổng lồ initialize because of corrupt application data. In that case, you should install Skype on a working Windows 7 or 10 workstation, copy the Skype thư mục from the application data. Now install Skype on XP và paste the folder there replacing the old one. Upon reboot, the application will work as expected.

Solution 4: Disabling Proxy/ Workaround for using Skype on Proxy

Proxy servers are usually implemented in educational institutes. Their main job is khổng lồ reduce the strain on the main liên kết to the ISP.. It acts like a website cache và everything you request must go through the server. Whenever you request mạng internet data, the request is first sent khổng lồ the proxy hệ thống. If it doesn’t have the latest copy of the data, it fetches the data, stores it & then forwards it lớn you.

Skype is a UDPhường. application which relies on end-to-over communication between two clients with the VPS only used once to establish the connection. Proxy servers don’t work with Skype and cause various connection problems.

Press Windows + R, type “inetcpl.cpl” in the dialogue box và press Enter.Once the mạng internet properties are open, select the tab “Connections” và cliông xã on “LAN Settings” at the bottom of the window.

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Unkiểm tra the Proxy server và press OK to lớn save changes. Now restart the Skype application and see if this fixes the problem. You can also try unchecking Automatically detect settings if just disabling the proxy doesn’t prove sầu any results.

If you still cannot connect khổng lồ Skype servers, follow the steps mentioned below.

Uninstall Skype (Windows + R and type “appwiz.cpl” in the dialogue box).Carry out Solution 3.Now press Windows + R, type “regedit” in the dialogue box and press Enter.Once in the registry editor, press Windows + F, type “Skype” in the dialogue box và press Enter. Now delete all the results which contain ‘skype’. You can use F3 button khổng lồ jump khổng lồ the next key và DEL button to lớn delete.

Now install the latest version of Skype và see if you can connect successfully.

Solution 5: Resetting Internet Explorer

It seems Skype is tied with Internet Explorer for its communication or the initiation of a connection with its servers. There is no concrete evidence that the explorer is directly linked with Skype but recent experimentations show that resetting the internet explorer settings fixes the error condition.

Press Windows + R, type “inetcpl.cpl” & press Enter.Once in internet options, navigate khổng lồ the advanced tab. Click “Reset” present at the near bottom of the screen.


Check the option “Delete personal settings” when the new window comes forth. Cliông chồng “Reset”.

Note: This action will reset the internet explorer. All your add-ons will be disabled & all your home page pages will be rephối. Proceed at your own risk.


Now restart your computer và kiểm tra if this made any difference.

Solution 6: Disabling Firewall

Another workaround which worked for many people was disabling Firewall applications (including Windows Firewall, Windows Defender, and other Antivi khuẩn applications). Firewall is known to provide security khổng lồ your computer over any network (public, private etc.). We can try disabling the firewall temporarily & see if you can make a successful connection. Also, disable all your antivi khuẩn application on your computer. Some prominent antivirus software which was known to cause problems were Comovì chưng & Avast.

Once all the applications are closed, and all the antivi khuẩn is disabled, restart the Skype application và see if you can establish a connection.

Note: Disable your firewall & antivirus applications at your own risk. zerovn.net will not be responsible for any damage to your computer.

Solution 7: Enabling TLS

Transport layer security, which is part of your network configuration provides communications security over a computer network. It was seen in numerous cases where enabling the TSL on your computer fixed the problem. Perform this in action in an administrator tài khoản to avoid any problems.

Press Windows + R, type “appwiz.cpl” in the dialogue box & press Enter.Once in the internet options, clichồng on the “Advanced” tab, navigate to lớn the very kết thúc và enable all the options with TLS and SSL.

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Press Apply lớn save changes & exit. Restart your computer và see if this solved the problem. You can also remix Internet Explorer settings as shown above.