When skype isn't working: 7 key settings you must check

Tim Fisher has 30+ years' professional giải pháp công nghệ tư vấn experience. He writes troubleshooting content and is the General Manager of zerovn.net.

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Causes of Skype Not Working

Maybe there"s a microphone problem or an issue with your audio settings, & you can"t hear the other person or they can"t hear you. Or maybe you can"t log in to lớn Skype because you"ve forgotten your password. Still, another reason could be that your external speakers or microphone are no longer working & you need lớn get new hardware. Maybe Skype won"t connect.


Regardless of the problem, there are really only a handful of worthwhile things to lớn try, which we"ve outlined below.


Even if you"ve sầu already followed some of these steps, do them again in the order you see them here. We"ll start you out with the easiest & most likely solutions first.


If you"re having issues making HD Clip calls with Skype, there are a number of other factors that go into troubleshooting the reason.


Step 1: Reset Your Password

Rephối your password if you can"t log in to lớn Skype. Visit Microsoft"s Recover Your Account to walk through resetting your Skype password.


Enter the tin nhắn address you used when you first signed up with Skype & then follow the directions there khổng lồ learn how to lớn get a new password and log bachồng in to start making Clip và audio calls again.


Step 2: Check khổng lồ See if It's Skype's Problem

See if others are having troubles with Skype, too. There isn"t much you can bởi vì to lớn fix Skype if it"s not your problem lớn fix. Sometimesthings go wrong on Skype"s over và the only thing you can vày is wait it out.


The best way to lớn kiểm tra if Skype is down or if it"s experiencing some issues with its messaging service is to kiểm tra Skype Status/Heartbeat. If there"s a problem with Skype, it"s going to be affecting all platforms, be it on the web, your di động device, your máy vi tính, Xbox, etc.


Something else you can do to lớn troubleshoot a Skype problem is khổng lồ check Down Detectorto see if other Skype users are reporting that Skype is down or having some other connection problem.


If either website shows a problem, it most likely means that you"re not the only one that can"t use Skype. Justwait an hour or so và try again.


Step 3: Check Your Network Connection

Make sure it"s not a network problem. Skype won"t work if you don"t have sầu a network connection. This is true if you"re using Skype from any device, be it on the web, your phone, computer, etc.


If you can"t open the websites from Step 1 or nothing else works, then your whole network is probably notworking. Tryrestarting your router or following our troubleshooting steps for Wi-Fi issues.


If other websites are working normally, the reason Skype can"t make calls or why it"s experiencing dropped calls could be related to lớn bandwidth usage.


If there are multiple other people on your network that are using the mạng internet at the same time, pause or stop the activity on those devices and thensee if Skype starts working again.


Step 4: Cheông chồng Skype's Audio Settings & Permissions

If you can"t hear the other caller(s) when on Skype, double-kiểm tra that other sources of audio, lượt thích a YouTube đoạn phim, works as you"d expect. Just open any Clip there to lớn see if you can hear it.


If there"s a playbaông xã error in Skype specifically (and not on YouTube, etc.) and you can"t hear the other person you"re Skyping with, or they can"t hear you, you need to check that Skype has access lớn your speakers và microphone.


Using Skype on a Computer

If you"re using Skype on a computer, open Skype và tap theAltkey so that you can see the main menu. Then, go toTools > Audio và Video Settings.


With that setting open, notice the volume area under Microphone. As you talk, you should see the bar light up like seen in this picture.If the microphone doesn"t work with Skype, select the thực đơn next lớn Microphone và see if there are any other options; you might have sầu the wrong microphone selected.If there aren"t other ones to piông xã from, make sure the microphone is plugged in, powered on (if it has a power switch), và has batteries (if wireless). Finally, unplug the microphone & then reattach it.To check the sound in Skype to lớn make sure that it"s using the right speakers, select Test audio under the Speakers option. You should hear sound in your headset or speakers.If you don"t hear anything when you play the sample sound, make sure your speakers or headphones are turned all the way up (some headphones have sầu physical volume buttons) and that the on-screen settings are at 10.If the volume is fine, double-check the thực đơn next lớn Speakers và see if there"s another option to lớn pichồng from, & then try the sample sound again.

Using Skype for di động Devices

If you"re using Skype on a tablet or phone, then your speakers và microphone are built-in to your device & can"t be manually adjusted.


However, there are still proper permissions that Skype requires in order khổng lồ use your microphone, and if it doesn"t have them, it won"t let anyone hear what you say through it.


Go inlớn the Settings phầm mềm.Scroll all the way down lớn Skype, and tap it.Make sure the Microphone option is toggled on (the bubble is green) so that Skype can access your device"s mic. Just tap the button to lớn the right if it"s not already green.

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Step 5: Chechồng Skype's Video Settings and Permissions

Problems with how Skype accesses the camera might be the reason the person you"re Skyping with can"t see your Clip.


Skype for Computers

If the Skype video clip isn"t working on your computer, open Skype"s Clip settings through the Tools > Audio và Video Settings thực đơn sản phẩm (hit the Altkey if you don"t see the menu).


You should see an image in that box if your webcam is properly mix up. If you don"t see live đoạn phim of yourself in front of the camera, take note of these tips:


Try unplugging và then reattaching the webcam if it"s an external one.Make sure that there"s nothing physically blocking the camera.Use the thực đơn to the right of the Camera area in the settings to choose a different camera if you have more than one.

Skype for Mobile Devices

If Skype video is not working on your ipad tablet, iPhone, or other iOS devices, go into lớn the Settings tiện ích và find Skype from the danh sách, then turn on Camera access if it"s not already.


If you"re on an Android device, launch the Settings phầm mềm and then find Apps. mở cửa the Skype option và then choose Permissions from that các mục & enable the Camera option.


If the device still doesn"t let you use Clip in Skype, rethành viên that it"s really easy to lớn switch between the front & baông chồng camera. If your phone is downon a table or you"re holding it in a certain way, it can completely bloông xã the video và make it seem lượt thích the camera isn"t working.


Try tapping the small camera toggle button during the hotline lớn swap between the front-facing và back-facing camera. If you"re not on a Điện thoại tư vấn right now, you can use the Cameraoption lớn chạy thử the đoạn phim from your device.


Step 6: Make a Test Điện thoại tư vấn in Skype

Now that you"ve made sure that the hardware is turned on and enabled in Skype, it"s time to lớn make a thử nghiệm audio hotline.


The thử nghiệm call will verify that you can hear through the speakers as well as speak through the microphone. You"ll hear the demo service speak lớn you & then be given an opportunity khổng lồ record a message that can be played back lớn you.


If you can"t hear the voice during the sound demo, or your recording doesn"t get played baông chồng khổng lồ you và you"re told that there"s a problem with the audio recording device, repeat the steps above to make sure the hardware is working properly and mix up correctly.


You can also use the Echo/Sound Test Service liên hệ to make a test video Call, but all this really does is shows you your own Clip during the audio điện thoại tư vấn. This is another way to thử nghiệm Skype Clip calls.


Step 7: Reinstall Skype

If after trying the above troubleshooting steps, you still can"t make Skype work & it"s definitely not a problem with the Skype service (Step 2), tryremoving the ứng dụng or program & then reinstalling it.


When you remove Skype & theninstall the latest version, you"re basically resetting the program và all of its connections with your camera và microphone, which should resolve any issues. However, you might then have sầu lớn follow the steps outlined above once more to make sure the new connections are mix up properly.


You should definitely grab the freshest copy of Skype if you can use Skype normally through the web versionbut not the desktop version. If the webcam and mic work through your web browser just fine, then there"s a problem with the offline version that needs to be taken care of through a reinstall.


Step 8: Update Device Drivers

If Skype still doesn"t let you make calls or receive đoạn Clip, & you"re using Skype on Windows, you should consider checking the device driver for the webcam & sound card.


If there"s something wrong with either, then your camera and/or sound won"t workanywhere, including with Skype & you may need khổng lồ update your drivers.


Step 9: Verify the Microphone Works

If your microphone ultimately still does not work, try testing it withOnline Mic Test. If it doesn"t let you talk through it there either,then your microphone probably isn"t working anymore.


Replacing your microphone would be a good idea at this point, assuming it"s an external mic. If not, you can always add one.


Step 10: Cheông xã the System Sound

If you can"t hear audio anywhere else on the internet, the speakers are plugged in (if they"re external), và the sound card drivers are updated, then see if the operating system is blocking the sound.


You can bởi this in Windows by choosing the small volume inhỏ next to lớn the clock; turn the volume up as loud as it can go for testing purposes, & then try using Skype again.


If you"re on a thiết bị di động device, open the Skype app & then use the volume buttons on the side khổng lồ make sure the phone or tablet is on loud.

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If you"ve sầu followed everything on this page to find that the kiểm tra call works just fine & you can see your own đoạn phim, then chances are slyên ổn that any existing Skype problem rests with you. Have sầu the other person follow these steps, too, since it"s now most likely a problem on their side.


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