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SHOPPING ONLINE

You must be 18 years of age or older, who are not under guardianship, or over 16 years of age who have sầu the consent of the guardians (we reserve sầu the right lớn request written confirmation of such consent), lớn place an order & provide an address in Mainlvà China, (excluding Hong Kong, Macau and Taiwan).

Items that you’ve sầu selected are saved in the shopping bag for 7 days. But don’t wait too long, the items in the shopping bag are not reserved.

When you"re finished shopping, clichồng on “Shopping bag" khổng lồ place your order. Price, & availability will be displayed. You may also edit your order at this time. When you’re happy with your order, proceed khổng lồ checkout.

Select your preferred payment method and when ready cliông chồng the button “zerovn.netplete purchase”. When you cliông xã the “zerovn.netplete purchase” button you will be redirected to lớn the chosen payment provider’s external website, in order khổng lồ zerovn.netplete your payment.

This may take some time. Please vì not close your browser or navigate to previous page. You should then log into your trương mục và zerovn.netplete the payment directly, or your order will be cancelled.

Fill in the needed details required by the payment provider in order to zerovn.netplete your purchase. For Alipay or WeChat Pay you have one hour lớn zerovn.netplete the payment for your order (as long as you logged in right after being redirected khổng lồ Alipay or WeChat Pay from the H&M online shop).

If you pay for your items directly and successfully you will be redirected baông xã to H&M online Shop. Once payment is confirmed at our side we will send you a processing tin nhắn with your order details. Once confirmed at our side you can also see inside My Account that the order status has changed to lớn “paid”.

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If you for any reason failed lớn zerovn.netplete your payment on the external payment provider’s website (or you chose Alipay and did not pay for your order within one hour), your order will be cancelled. You can see inside My Account that the order status has in that case changed lớn “cancelled”.

Once your order has been shipped an email will be sent to notify you that your order has been shipped with a tracking number which is a links you can use to trace your order.


We have sầu listened to your feedbaông chồng & have taken steps to update our sizes. During a transitional period, we will have garments labelled in either old or new sizing, however, rest assured we will always skết thúc you the form size that corresponds to what you ordered. For example: 1) If you order an nhà cửa in a standard form size, you may receive a sản phẩm labelled with a Phường or S next to the size (i.e. 34P or 42S). However, the fit/measurements will match what you ordered, so please try on. 2) If you ordered an công trình with a T or L next lớn the size (i.e. 34T or 42L), you may receive sầu a sản phẩm not labelled with a T or L. However, the fit/measurements will match what you ordered, so please try on. Note: If you received the wrong kích thước entirely (i.e. you ordered M but received XL), please contact Customer Service.
An thành phầm is only reserved once your purchase is zerovn.netpleted in the checkout. An thắng lợi added khổng lồ your shopping bag is saved for 7 days, but availability cannot be guaranteed. If an thành tích is very popular, it might be available when you place it in your shopping bag, but sold out once you reach the checkout.
We buy large quantities of the same garments direct from the supplier, with few middlemen, and sell the garments in our own stores. H&M has considerable experience of the textile industry & a great knowledge of which goods to buy from which markets. In addition, we have sầu invested a lot in a fast and cost-efficient distribution system. H&M is also permeated by cost-consciousness at every cấp độ, allowing us khổng lồ offer goods lớn our customers at the very best prices possible.
You will find general information, production details và the H&M Code of Conducthere. If you are interested in financial information, please check under Investor Relations. There, you will be able to download annual reports as well as the lathử nghiệm financial summaries. If you have further questions, please tương tác H&M’s press department in your specific country. You will find names & email addresseshere.

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I responded lớn an tin nhắn and/or online questionnaire to enter a condemo. Is this an H&M initiative or is it fraudulent?


All H&M campaigns are promoted either through zerovn.net, or our official social media channels. H&M cautions you lớn read the fine print và legal disclaimers when entering online contests. You will note in most situations that the promotion is in no way associated with our br&. If you have sầu entered your cell phone number in response khổng lồ an email that you received for a chance lớn win an H&M conchạy thử, you are an on-going victlặng of this activity, or are now receiving unwanted SMS text messages, we encourage you lớn tương tác your phone provider and bloông chồng the offending phone number.

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